Inner Resonance Global

Website Terms and Conditions

Last Updated: 9 May 2026

Important — please read carefully

These Terms and Conditions (“Terms”) govern your access to and use of the website located at https://www.innerresonanceglobal.com and any related subdomains, applications, content, courses, downloadable resources, retreats, consulting engagements and clinical counselling services offered by us (collectively, the “Services”).

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

1. About Us

The Services are owned and operated by Inner Resonance Global Pty Ltd ACN 694703127, ABN 13694703127, a company incorporated in Queensland, Australia (“Inner Resonance Global”, “we”, “us”, “our”).

Registered office: 267 Boston Road Belmont, Queensland, Australia.

Contact: [email protected]

2. Definitions

• “Client”, “you”, “your” — any person or organisation accessing the Services.
• “Content” — all text, graphics, audio, video, course materials, worksheets, frameworks, methodologies, downloadable resources and other materials made available through the Services.
• “Clinical Services” — one-to-one clinical counselling sessions provided by appropriately qualified practitioners.
• “Courses” — online or in-person training programs, workshops and educational offerings.
• “Resources” — downloadable or digital materials provided for personal or licensed use.
• “Retreats” — in-person or hybrid events, workshops or immersive programs.
• “Consulting Services” — organisational consulting, training, supervision and practice review services.

3. Important Health and Wellbeing Notice

Inner Resonance Global provides educational content, trauma-informed training and clinical counselling support. Our work draws on polyvagal theory, nervous-system regulation, trauma-informed practice and behavioural science.

Educational content is not therapy.

Courses, workshops, retreats, downloadable resources and general website content are educational in nature. They are not a substitute for individual psychological assessment, diagnosis, therapy, medical treatment or emergency care.

Clinical Services.

One-to-one clinical counselling sessions are provided by qualified practitioners under a separate Client Services Agreement. That agreement, together with our Privacy Policy, governs the clinical relationship, including consent, confidentiality, mandatory reporting obligations under Australian law, record-keeping, fees and cancellation.

If you are in crisis.

If you are experiencing a mental-health crisis, are at risk of harm to yourself or others, or require urgent medical attention, please contact emergency services on 000 (Australia), 999 (UK), 911 (US) or your local equivalent. In Australia you can also contact Lifeline on 13 11 14 or 13YARN on 13 92 76. Inner Resonance Global is not a crisis service and does not provide on-demand emergency support.

4. Eligibility

You must be at least 18 years old to purchase Services or create an account. Where Services involve participants under 18 (for example, organisational training delivered to staff working with children), the engaging organisation is responsible for ensuring all consents, supervision arrangements and safeguarding obligations are met.

5. Accounts and Registration

To access certain Services, you may need to create an account. You agree to provide accurate, current and complete information, to keep it up to date, and to keep your login details secure. You are responsible for all activity carried out under your account.

We may suspend or terminate accounts that breach these Terms or that we reasonably believe are being used unlawfully or to harm others.

6. Bookings, Fees and Payment

6.1 Pricing

All fees are listed on the Services and are payable in the currency shown at the time of booking. Prices may change from time to time, but changes will not affect bookings already confirmed.

6.2 GST and taxes

Where applicable, prices are inclusive of Australian GST. International clients may be subject to local taxes, which are your responsibility.

6.3 Payment processors

Payments are processed by third-party providers (such as Stripe). We do not store full payment-card details. Use of those services is subject to their own terms and privacy policies.

7. Cancellations, Rescheduling and Refunds

Different Services have different cancellation and refund terms, set out below. These terms operate alongside, and do not exclude, your rights under the Australian Consumer Law (see clause 11).

7.1 Clinical Counselling Sessions

• Cancellations or rescheduling with at least 48 hours’ notice: no fee.
• Cancellations with less than 48 hours’ notice or non-attendance: full session fee payable.
• If we need to cancel or reschedule, we will offer a replacement session or full refund of the affected session.

7.2 Online Courses and Digital Resources

• Due to the digital nature of these products, refunds are generally not available once access has been granted, except where required by law.
• If a course does not perform as described, contact us within 14 days of purchase and we will work with you to resolve the issue, which may include a refund.

7.3 Retreats and In-Person Events

• Deposits are non-refundable unless the event is cancelled by us.
• Cancellations more than 60 days before the event: refund of fees paid less the deposit.
• Cancellations 30–60 days before the event: 50% of fees refundable, less deposit.
• Cancellations less than 30 days before the event: no refund, but you may transfer your place to another participant with our written approval.
• If we cancel a retreat, you will receive a full refund of all fees paid. We are not responsible for related costs such as flights, visas or accommodation booked separately, and we recommend appropriate travel insurance.

7.4 Consulting Engagements

Refund and cancellation terms for consulting and organisational training are set out in the relevant statement of work or services agreement.

8. Use of Content and Intellectual Property

All Content on the Services, including the look and feel, frameworks, methodologies, course materials, worksheets, branded names and trademarks (including “Inner Resonance Global” and any associated logos), is owned by us or licensed to us and is protected by Australian and international copyright, trademark and other intellectual property laws.

8.1 What you may do

• Access and view Content for your personal, non-commercial use.
• Download Resources you have purchased and use them in accordance with the licence granted at purchase.
• Apply learning from Courses in your own life or, where the Course is expressly designed for professional use, in your own practice with attribution where indicated.

8.2 What you may not do

• Copy, reproduce, republish, redistribute, sell, sublicense or share login credentials, course access or downloadable Resources with others without our written permission.
• Record (audio or video), transcribe, screen-capture or otherwise reproduce live sessions, retreats or workshops without our prior written consent.
• Use our Content to train artificial intelligence or machine-learning systems, or to create derivative works, without our prior written consent.
• Remove or obscure any copyright, trademark or attribution notices.

Organisational licences, train-the-trainer rights and bulk-use arrangements are available by separate written agreement.

9. User Submissions and Feedback

If you send us feedback, suggestions, ideas or other materials about the Services, you grant us a worldwide, royalty-free, perpetual, irrevocable licence to use, reproduce and incorporate that material into the Services without obligation or compensation. You confirm you have the right to provide that material.

This clause does not apply to information you provide as part of clinical counselling, which is governed by the Client Services Agreement and our Privacy Policy.

10. Privacy and Data Protection

Your privacy matters to us. Our handling of personal information is described in our Privacy Policy at [insert URL], which forms part of these Terms.

10.1 Australian privacy law

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

10.2 UK and EU users (UK GDPR / EU GDPR)

If you are located in the UK or European Economic Area, we process your personal data in accordance with the UK GDPR and EU GDPR. You have rights including access, correction, erasure, restriction, portability and objection. To exercise these rights, contact [email protected] You also have the right to lodge a complaint with your local supervisory authority.

10.3 Health information

Information collected during clinical counselling is sensitive health information and is held in accordance with applicable health-records legislation, including mandatory reporting obligations under Australian law.

11. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded.

Where our Services come with non-excludable consumer guarantees, our liability for failure to comply with those guarantees is limited, at our option, to: (a) re-supplying the Services; or (b) refunding the price paid for the Services, except where it would not be fair or reasonable for us to rely on this limitation.

12. Disclaimers

Subject to clause 11 and to the maximum extent permitted by law:

• The Services are provided “as is” and “as available”, without warranties of any kind, whether express or implied.
• We do not warrant that the Services will be uninterrupted, error-free, secure or free of viruses or other harmful components.
• We make no guarantees about specific outcomes, results, income or therapeutic benefit. Outcomes depend on many factors including individual circumstances, application of learning, and external factors outside our control.
• Information on the Services is general in nature and is not a substitute for personalised professional advice (medical, psychological, legal or financial).

13. Limitation of Liability

Subject to clause 11 and to the maximum extent permitted by law:

• We are not liable for any indirect, incidental, consequential, special or punitive damages, including loss of profits, revenue, data, goodwill or anticipated savings, arising from your use of the Services.
• Our total aggregate liability arising from or in connection with the Services is limited to the amount you paid us for the Service giving rise to the claim in the 12 months preceding the event.
• Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

14. Indemnity

To the extent permitted by law, you agree to indemnify us against all claims, losses, damages and reasonable legal costs arising from: (a) your breach of these Terms; (b) your unlawful or negligent use of the Services; or (c) any content you submit through the Services that infringes third-party rights. We will notify you of any claim and allow you a reasonable opportunity to participate in its defence.

15. Third-Party Services and Links

The Services may include links to, or rely on, third-party platforms (for example, payment processors, video-conferencing tools, course-hosting platforms and email providers). We are not responsible for the content, availability or practices of those third parties. Your use of those services is governed by their own terms and policies.

16. Suspension and Termination

We may suspend or terminate your access to the Services at any time, with or without notice, if you breach these Terms, if required by law, or if we reasonably believe your conduct may harm us, other users or third parties. You may close your account at any time by contacting us. Termination does not affect any rights or obligations that have accrued before termination, or any clauses intended to survive (including clauses 8, 12, 13, 14, 18 and 19).

17. Changes to the Services and Terms

We may update the Services and these Terms from time to time. The current version will always be available on the website with an updated “Last Updated” date. Material changes will be communicated through the Services or by email. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of Queensland, Australia. The parties submit to the exclusive jurisdiction of the courts of Queensland and the courts of appeal from them, except that nothing in this clause prevents a consumer from bringing proceedings in their country of residence where such rights cannot be excluded by law.

19. General

19.1 Entire agreement

These Terms, together with our Privacy Policy and any service-specific agreement, form the entire agreement between you and us regarding the Services.

19.2 Severability

If any provision is found unenforceable, the remaining provisions continue in full effect.

19.3 No waiver

A failure to enforce any provision is not a waiver of that provision.

19.4 Assignment

You may not assign your rights under these Terms without our written consent. We may assign our rights to a successor or affiliate.

19.5 Force majeure

Neither party is liable for delay or failure to perform caused by events beyond reasonable control, including natural disasters, pandemics, government actions, internet or utility outages.

20. Contact Us

Questions about these Terms? Please contact us at:

Inner Resonance Global Pty Ltd

Email: [email protected]